1.1. These Terms and Conditions (“Terms”) set out the basis on which Property Momentum Limited (“we”, “us”, or “our”) will carry out work for you (“you” or “the client”). Please read them carefully before confirming that you wish us to proceed.
1.2. A contract between us is formed when we confirm acceptance of your request for work in writing (including by email), or when work commences at your request or with your consent. By requesting or permitting us to begin work, you agree to be bound by these Terms.
1.3. All bookings and work instructions must be made in writing (by email). If instructions are provided verbally, written confirmation may be requested.
1.4. We do not take credit or debit card details. Payment is accepted by bank transfer only.
2.1. We will confirm an estimated date and time for commencement of the work and an approximate duration. Any timescales provided are estimates only and may be subject to change.
2.2. We will use reasonable efforts to start and complete the work on time. However, we are not liable for any delay or failure resulting from circumstances beyond our reasonable control, including (but not limited to) adverse weather, traffic delays, labour or material shortages, or third-party actions.
2.3. If a delay occurs due to an event beyond our control, we will inform you as soon as reasonably possible. You may cancel the job if you no longer wish for the work to proceed, and we will refund any payment for uncompleted work. We reserve the right to cancel if such circumstances continue for more than four (4) weeks.
2.4. You must:
2.4.1. Provide clear and safe access to the premises and all services or facilities required to carry out the work;
2.4.2. Ensure that you have the necessary authority or consent to authorise the work; and
2.4.3. Ensure that any materials you supply are suitable and safe to use.
2.5. If we cannot access the property or carry out the work for reasons within your control (including unsafe conditions or lack of access), we may charge a call-out fee or reasonable costs incurred.
2.6. You are responsible for ensuring suitable parking arrangements are available for our team for the duration of the work. Where free or designated parking is not available, you agree to reimburse us for any parking charges incurred. If parking restrictions, permit requirements, or access limitations were not disclosed at the point of quoting and result in additional costs, delays, or penalty charges, you will be liable for the full amount of those costs or fines.
3.1. Prices will be confirmed in writing prior to commencement of work. Prices may include labour, materials, parts, and VAT (where applicable).
3.2. Unless otherwise agreed, invoices are payable within seven (7) days of issue by bank transfer. Longer-term or project-based works may be invoiced in staged milestones as specified in writing prior to commencement.
3.3. We may require a deposit before beginning work. Work will not commence until the deposit is received.
3.4. Where work is carried out on an hourly or day rate, the applicable rate will be confirmed in writing before work begins. We do not offer half-hourly rates.
3.5. For fixed-price jobs, you will be charged the agreed fixed labour amount plus the cost of any materials not included in the quotation.
3.6. Late payments may incur interest at 4% above the Bank of England base rate, accruing daily from the due date until full payment is received. We may also recover reasonable debt collection or legal costs incurred in recovering overdue amounts.
3.7. Ownership of any materials supplied by us will not transfer to you until payment has been made in full.
4.1. We will perform the work with reasonable care and skill and in accordance with these Terms.
4.2. We will make good any direct physical damage caused to your property as a result of our negligence while carrying out the work. We will not be liable for:
4.2.1. Pre-existing damage or faults;
4.2.2. Consequential or indirect loss (including loss of profit, business interruption, or reputational loss);
4.2.3. Damage caused when accessing hidden or concealed areas (e.g., pipes, wiring, ducts) where access is reasonably necessary.
4.3. Our total liability to you under this contract shall not exceed the total amount paid by you for the work.
4.4. When we carry out repairs, replacements, or work on systems forming part of a wider installation (e.g., heating, plumbing, or electrical systems), pre-existing weaknesses, wear, or defects may be exposed once normal operation resumes. We are not responsible for such secondary faults, leaks, or damages that occur as a natural consequence of the system being re-pressurised or returned to use, unless the issue arises directly from our workmanship.
4.5. Nothing in these Terms limits or excludes our liability for:
4.5.1. Death or personal injury caused by our negligence;
4.5.2. Fraud or fraudulent misrepresentation; or
4.5.3. Any matter which cannot be excluded under applicable law.
5.1. All workmanship carried out by us is guaranteed for 12 months from the date of completion (“Guarantee Period”).
5.2. Extended warranties may be purchased for an additional cost and will be confirmed in writing where applicable.
5.3. Where materials or products supplied by us include a manufacturer’s warranty, the manufacturer’s terms will apply.
5.4. This guarantee does not apply if:
5.4.1. The issue arises from damage, misuse, or alteration by you or a third party;
5.4.2. You have not followed our or the manufacturer’s maintenance advice;
5.4.3. The work was identified as a temporary repair, which will be recorded as such on the Job Sheet;
5.4.4. The work involved drain unblocking or similar clearance work (which carries a 10-day warranty only).
5.4.5. Guarantees are only valid where all invoices relating to the job have been paid in full.
5.5. In the event of a warranty claim, we shall undertake the remedial works immediately before any validation of such a claim; however, if the claim is rejected by the manufacturer for reasons in clause 5.4, you undertake to pay for all works carried out under the claim.
5.6. This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 (where applicable).
6.1. You may cancel or rearrange your appointment without charge if you provide at least 24 hours’ notice by email.
6.2. If you cancel with less than 24 hours’ notice, a cancellation fee of £125 (or an agreed call-out rate) may apply to cover administrative and scheduling costs.
6.3. If you cancel your appointment after special-order materials have been purchased, the invoice relating to those materials will become immediately payable in full, and the materials will become your property.
6.4. If we have already attended the property, you will be charged a minimum of one hour labour.
6.5. If we have already commenced work, you will be charged for the portion of work completed and any materials used or ordered.
6.6. For long-term or project-based works, any deposits or milestone payments may be non-refundable once work or procurement has commenced.
6.7. If you fail to provide access or necessary conditions to complete the work, a call-out fee may apply.
7.1. We may cancel a job if:
7.1.1. Unforeseen circumstances prevent us from safely or lawfully carrying out the work;
7.1.2. You fail to make payment when due;
7.1.3. Access, information, or cooperation is not provided; or
7.1.4. An event outside our control makes it impossible to continue.
7.2. If we cancel before starting work, we will refund any prepayments for work not carried out, where rescheduling is not an option.
7.3. If we cancel after starting due to your breach of these Terms, you will remain liable for the value of work completed and materials ordered.
8.1. We will use your personal information to:
8.1.1. Carry out the work;
8.1.2. Process payments; and
8.1.3. Communicate with you about our services.
8.2. Your data will be processed in accordance with our Privacy Policy, available upon request or on our website, in compliance with the UK GDPR and Data Protection Act 2018.
8.3. We will not share your information with third parties except where required by law or necessary to complete the work.
9.1. We may assign or transfer our rights and obligations under these Terms to another entity without affecting your rights.
9.2. This agreement is between you and Property Momentum Limited. No other person shall have rights to enforce its terms.
9.3. Each clause of these Terms operates separately. If any clause is found unlawful, the remaining clauses remain in full effect.
9.4. Failure or delay in enforcing any right or obligation does not constitute a waiver.
9.5. These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the English courts. However, if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in those jurisdictions.
9.6. In the event of a dispute, both parties will first seek to resolve the matter amicably. We may agree to engage in Alternative Dispute Resolution (ADR) before any formal legal proceedings.
Property Momentum Limited
Company Number: 15294936
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NXEmail: JobDesk@propertymomentum.uk
For queries, concerns, or complaints, please contact us by email in the first instance.